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UpToDate

Need Help?

As a reminder, if you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.

For help or more information, contact the Library at (954) 262-3108 or hpdref@nova.edu. We can assist with basic troubleshooting and verify whether or not there are any known issues with the resource you are trying to access. The Library is located on the first floor of the HPD Library building (North end of Terry Bldg Complex). Help is available in person between Monday-Friday 8:00 - 5:30 PM.

Are you experiencing technical problems, such as logging into the NSU network? Please contact the NSU Helpdesk

Help Desk Hours of Operation:

  • Monday-Friday: 7:00am -10:00pm
  • Saturday: 8:30am - 5:00pm
  • Sunday: 8:30am - 12:00am

Did You Get an Email About Your Account Lapsing? Don't Panic!

UptoDate may occasionally send you an email requesting that you verify your NSU affiliation. The email may imply that you need to be on the NSU network.  Don't PanicYou do not need to be on campus.  To verify your NSU identity, simply access the web version of UptoDate using the links provided by the library.

Next, check the upper right hand corner of UptoDate.  If you used the links on this guide you may be automatically logged into your personal account.

After you log into your personal account, the app should refresh itself immediately.

Please note: If you already have an existing account, do not register again, just login with your existing account. If you have forgotten your username or password, contact UpToDate support (800) 998 - 6374 OR customerservice@uptodate.com. Registering again will give you two accounts and this will mostly likely cause a problem.

Problems?

Are you having trouble logging into the app, even though you followed the directions on this guide?  Try deleting the app and the logging in again.